Cases That Haunt Us: How to React, Rebound and Recover From Clinical Failures

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  • Cases That Haunt Us: How to React, Rebound and Recover From Clinical Failures

  • 8 Live CEUs
    Subject Code: 610 / 780
  • Presented by:
    Mark E. Hyman D.D.S., M.A.G.D.

  • Date + Time:

    Saturday, March 25, 2023

    8:30 am - 5:00 pm Central

  • Tuition:

    Dentists: $295.00

    RDH/Auxiliaries: $195.00

    RDH or Aux. in attendance with Dentist: $165.00

    Refund Policy

Registrations for this live webinar have been closed.

Course Description

Cases That Haunt Us: How to React, Rebound and Recover From Clinical Failures
Don’t deny it! Admit it! Every one of us has had this happen during your career! The cases that you didn’t read the patient well, didn’t get the proper diagnostic material, didn’t take the time to really listen and see what was appropriate for your patient. Whether you have made a minor mis-judgement, or totally face-planted, NOW WHAT?

Dr. Hyman will lead the audience through a day of case review! In this course, Dr. Hyman will focus on real world cases from professional experience where things didn’t go as planned. With a focus on what he’d do differently and where things went wrong, the audience will come away with actionable information that they can bring into their practice when confronted with difficult situations.

Get ready to laugh, learn, and master dealing with difficult patients and complex cases that don’t go the way we planned!

Course Objectives

At the completion of this course the participants should be able to:

  1. Discuss what constitutes “appropriate care” for your patients, and review predictable ways to offer optimal care dentistry to all who choose it!
  2. Evaluate new technologies that will help you communicate with your patients, and document the changes going on with their oral health.
  3. Review comfortable patient financing, and new ways to help your patients own their problems and say YES to their treatment plans.
  4. Learn how to inspire and motivate your team mates to join you in this journey to a higher level of case acceptance.
  5. Discuss your patient’s “wants and needs” so you minimize misunderstandings.
  6. Review the predictable new patient experience, and how to engage the entire team for a higher level of case acceptance.
  7. Learn how to react when things go wrong-how to diagnose, document, and recover so that the appropriate care gets delivered.

Dr. Mark Hyman’s presentation is a fast paced didactic lecture that includes a Keynote presentation presented via live webinar. Dozens of clinical cases will be shown and class discussion will be encouraged as we review the new patient experience, diagnosis, treatment planning, case presentation, implementation, and recovery."

Registrations for this live webinar have been closed.

  • PDF of handout emailed prior to webinar
  • Access to rewatch the recording for 30 days after the presentation
  • $25 gift card for lunch

What People Are Saying
  • "As my first in-person class in over a year and 1/2, I was pleasantly surprised how well it was done - so happy to be back!"
    Concord, NH

  • "I have enjoyed my experience with Concord so far and look forward to more courses."

  • "Excellent presentations, great company to do business with"
    Amanda T. - RDH
    Bangor, ME


  1. This webinar will be hosted on Zoom.
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  4. If you've registered for multiple webinars, please note, you will have to register with Zoom by clicking the emailed link for EACH webinar
  5. Please Note - If you receive a welcome email directly from zoom, that email could mention time limits. Time limits apply if you are hosting your own meeting. You are participating in our live webinar so are not subject to that limit nor will you have to pay Zoom for more time.
  6. A link to your credit verification form will be available on your Account page, under the 'Previously Attended Seminars/Webinars' tab, within 5 business days.

Registrations for this live webinar have been closed.