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Presented by Mark E. Hyman
D.D.S., M.A.G.D.

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Course Description

Cosmetic Dentistry

Don’t deny it! Admit it! Every one of us has had this happen during your career! The cases that you didn’t read the patient well, didn’t get the proper diagnostic material, didn’t take the time to really listen and see what was appropriate for your patient. Whether you have made a minor mis-judgement, or totally face-planted, NOW WHAT?

Dr. Hyman will lead the audience through a day of case review! In this course, Dr. Hyman will focus on real world cases from professional experience where things didn’t go as planned. With a focus on what he’d do differently and where things went wrong, the audience will come away with actionable information that they can bring into their practice when confronted with difficult situations.

Get ready to laugh, learn, and master dealing with difficult patients and complex cases that don’t go the way we planned!

Course Objectives

At the completion of this course the participants should be able to:

  1. Discuss what constitutes “appropriate care” for your patients, and review predictable ways to offer optimal care dentistry to all who choose it!
  2. Evaluate new technologies that will help you communicate with your patients, and document the changes going on with their oral health.
  3. Review comfortable patient financing, and new ways to help your patients own their problems and say YES to their treatment plans.
  4. Learn how to inspire and motivate your team mates to join you in this journey to a higher level of case acceptance.
  5. Discuss your patient’s “wants and needs” so you minimize misunderstandings.
  6. Review the predictable new patient experience, and how to engage the entire team for a higher level of case acceptance.
  7. Learn how to react when things go wrong-how to diagnose, document, and recover so that the appropriate care gets delivered.

Concord Dental & Medical Seminars Is Designated by AGD and ADA

Concord Dental & Medical Seminars is designated as a Nationally Approved PACE Program Provider by the Academy of General Dentistry. The formal continuing education programs of this program provider are accepted by the AGD for Fellowship/Mastership and membership maintenance credit.


Concord Dental & Medical Seminars is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Associates to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.




PACE Academy of General Dentistry Program Approval for Continuing Education PACE Academy of General Dentistry Program Approval for Continuing Education