FAQs

Our webinars are all presented at the time indicated. All webinars are listed in Eastern time, please adjust the start time for the time zone you are currently in.

Your name will be automatically uploaded to Zoom. Once this happens, you will receive an email from Zoom confirming your registration. If you have not received an email within 24 hours of the presentation start time, please reach out to the office for assistance (603) 736-9200 or info@concordseminars.com

If you have not already done so, please download Zoom onto the device you plan to watch the webinar from. Zoom is a free app and can downloaded here or from your mobile app store.

To join the webinar, please follow these steps…

Step 1:
Zoom will send a reminder email 1 day and 1 hour before the start time. Click the blue “Join Webinar” button or use the link provided.

Step 2:
“Allow” Zoom to open the page. Or follow.. If nothing prompts from browser, “download & run Zoom”.

Step 4:
If you get the message, “Waiting for host to start this webinar”, You have successfully downloaded Zoom and entered the meeting. Once the meeting is about to start, you will see the presenter and presentation. Enjoy!

You do not need to create an account within Zoom as long as you follow the links we have provided you.

Your CE verification form will be in your online account on our website within 1-2 business days of the webinar. You can find these by clicking the account icon on the top right of the website, and then entering the “My CE” tab.

Yes, in accordance with the Academy of General Dentistry: Anytime there is live interaction between an instructor & participants the event can be reported as lecture. Only courses that a person completes independently are self-instruction. Webinars become self-instruction if you record them and then offer CE to people who view the recorded version. Please verify with your individual state to see how they classify live webinars.

Yes, you will be able to type in your questions for the presenter. Most times, there is a break at the top of the hour during which the speaker will address all questions that have come in.

We provide an exit exam for all our live webinars as many states are starting to require it. If you are unsure if you need to take the exam, please refer to your dental board for clarification.

If the webinar is shown in Eastern Time then please deduct 3 hours if you are in the Pacific time zone.

CE’s will be available in your online account. Please see above. The CE’s will remain in your account indefinitely so you can print them at your leisure.

Yes, you will need to download the Zoom app in order to view our webinars. Zoom is available for PC and Mac and on Android and Apple devices.

Yes, only our speaker and presentation are shown during the webinar. The audience members are muted and hidden from view.

Yes, we are a National PACE provider of the Academy of General Dentistry, which is accepted in all 50 States and most Canadian provinces. Please check with your state to see how they classify live webinars.

Concord Dental and Medical Seminars is an ADA CERP Recognized Provider.

Add all webinars to the cart and pay at one time, the pricing will automatically adjust at checkout. Discounted pricing will not reflect for purchasing a single webinar at a time.

The bundle and save discount is applied when you purchase more than one webinar at a time, not when registering multiple people for one webinar.

No, you do not need a headset as long as your device has audio.

In order for us to properly issue CE, we need each person to log in on their own unique device. As the audience members are all hidden from camera, we can not see that a group is watching together. We can only track the attendance by the log in into Zoom.

If you’re hearing impaired we’d be happy to assist. Please contact Concord Seminars prior to registering so we can provide further assistance and closed captioning. Zoom does have a Closed Captioning function within the application. You can turn it on when joining a webinar. We also wanted to provide additional resources: visit: https://webcaptioner.com. This website will create closed captioning for any sound coming from your computer which will allow you to run it simultaneously as the webinars. Again, please contact us at: info@concordseminars.com or (603) 736-9200 if you need additional assistance.

Your purchases receipts can be found by clicking the account icon on the top right of the website, and then entering the “My CE” tab.

No audio, video, digital recording or photography of any courses or speaker slides is permitted unless explicit consent is given by the presenter or ConcordSeminars. This includes use of personal video cameras, tablets or cell phones by attendees to record speaker presentations in any manner.

Unless otherwise stated, all courses sponsored by Concord Dental & Medical Seminars begin at 8:30 am and end at 5 pm. Registration sign-in is between 7:45-8:30 am.

Yes, it is required that all participants’ signatures be on file in case of an audit by the State Board of Dental Examiners.

8 CEUs are awarded for all courses sponsored by Concord Dental & Medical Seminars unless otherwise specified in the program description.

Concord Dental & Medical Seminars is a Nationally recognized provider of the Academy of General Dentistry’s PACE program. Its courses are honored in 49 states. In California (the 50th state), Concord Dental & Medical Seminars has a permit (#5997) as a California “Continuing Education Registered Provider”. All provinces of Canada (except Quebec) honor the AGD approved PACE program courses.

Concord Dental and Medical Seminars is an ADA CERP Recognized Provider.

ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

Yes. Tuition includes a continental breakfast, lunch, coffee & dessert breaks.

You will receive a confirmation emailed at the time registration is received. A reminder email will be sent 2 weeks before the course.

Yes, however, it is highly recommended that you register prior to the seminar to secure a seat as many seminars do sell-out.

A full refund less a $50 non-refundable deposit (per registrant) is given with a written request either emailed or postmarked no later than 5 business days prior to the seminar weekend. Please review brochure or online course information for exact dates. No refund will be given after that date. A 2 year credit (with a $50 administration fee) will be issued in the name of the registrant who is unable to attend.

CE verification forms are available in your online account. If you do not see it there, please give the office a call for assistance.

Your purchases receipts can be found by clicking the account icon on the top right of the website, and then entering the “My CE” tab.

Registering a group? You only need to create one account. You will be asked how many individuals are attending for easy group sign-ups. However, each individual will need an email provided to complete the registration.

Please contact our office at least 2 weeks prior to the event so that we can ask the venue. As they need to place food orders well in advance of the seminar, on-site requests may not always be guaranteed.

On-Demand courses are pre-recorded presentations that are considered self-study credit.

No, you are able to take as much time as you need to view the recordings. Each module is broken up into 1 hour sections for ease in watching.

Yes, all on-demand courses include an exam to show completion of the course.

CE’s are issued immediately upon successfully passing the exam.

Yes, the course will remain in your online account for you to access at any time.

If available, a PDF handout will be included in the course within your online account.